Refund & Cancellation Policy

BLUEPEAK INNOVATIONS · SACRAMENTO, CA

Version 1.0 · Effective April 2026

We keep this document plain on purpose. If you have paid us for something and want to understand what happens if you change your mind, cancel early, or are not satisfied — the answers are here, written the way we would explain them on a call.

This policy applies to all services purchased from BluePeak Innovations LLC, a California limited liability company based in Sacramento, California. It is part of our standard engagement terms and is incorporated by reference into every signed agreement. Where a signed agreement says something different from this policy, the signed agreement controls.

1. How we invoice, and what that means for refunds

We work with clients under three kinds of arrangements, and the refund treatment is different for each. When you sign with us, your agreement will state which applies.

Monthly retainers

Retainers are billed monthly, in advance, for an agreed scope of work. They renew automatically each month until cancelled. You can cancel a retainer at any time under the notice terms in Section 3. We do not refund the current month once work on that month has begun, but unused work is handled as described in Section 3.

Project fees

Project fees are quoted as a fixed amount for a defined deliverable — a landing page, a CRM build, a campaign launch. A portion is typically invoiced at the start and the balance on completion. Refunds on project fees are handled on a pro-rata basis, based on the work completed at the point of cancellation, as described in Section 2.

Deposits and milestone payments

For larger engagements, we take a deposit at signing and invoice the balance against agreed milestones. Deposits secure our capacity and cover the first phase of work — discovery, planning, and initial setup. Deposits are generally non-refundable once that work has started, which is usually within a few days of signing. If you cancel before any work has begun, we refund the deposit in full.

2. Our refund window, and how it works

We offer a seven-day review period on every new engagement, starting the day the first invoice is paid. Within that window, if you decide the engagement is not right — for any reason — we will refund the full amount paid, minus the value of any work already delivered and any third-party costs already spent on your behalf (see Section 4).

After the seven-day window, refunds are pro-rata and based on work completed, not work remaining. We will provide an itemised statement showing what has been delivered and what the remaining balance is. Where a refund is due, it is issued to the original payment method within ten business days.

We do not offer refunds for results. Marketing and growth work depends on variables outside our control — your market, your offer, the competitive landscape, seasonality. We commit to the quality and honesty of the work, not to a specific revenue outcome. We will say so directly at the start of every engagement, and the same standard applies here.

3. Cancellation and notice

Retainers

Either side can cancel a monthly retainer with fourteen days’ written notice. Notice can be given by email to info@bluepeakinnovationllc.com or to your assigned account lead. Once notice is given, we complete any work in progress, hand over all assets and access under Section 5, and stop the next billing cycle.

If you cancel mid-month, we do not pro-rate the current month’s retainer. The retainer covers capacity reserved for your account, which we cannot reassign mid-cycle. What we will do is make sure the full scope for that month is delivered or, if you prefer, that the remaining hours are used for handover, documentation, and training.

Projects

You can cancel a project at any time. If you cancel, you are invoiced for work completed up to the cancellation date, calculated against the agreed project plan. Anything already paid above that amount is refunded. Anything below it is invoiced and payable within fourteen days.

When we cancel

We reserve the right to end an engagement if a client asks us to do something we consider dishonest, misleading, or outside our ethical standards — for example, fabricating reviews, misrepresenting claims in advertising, or targeting vulnerable audiences with deceptive messaging. If this happens, we explain why in writing, complete any work required for a clean handover, and refund any fees paid for work not yet delivered.

4. Third-party ad spend and platform costs

When we run Google Ads, Meta Ads, or any paid media on your behalf, the ad spend goes directly to the platform — Google, Meta, LinkedIn, and so on. These amounts are not part of our fee and are not refundable by us.

Wherever possible, we ask clients to pay the advertising platforms directly using their own billing account. This keeps the money visible to you, the ownership clear, and avoids any ambiguity on refunds. When that is not practical and we pay platforms on your behalf, we bill those amounts at cost with no markup, itemised on every invoice.

If you cancel an engagement while campaigns are live, we pause the campaigns within one business day of receiving notice. Any platform spend already committed to the platform — which typically includes spend from the previous 24 to 48 hours — cannot be recovered from the platform and is not refundable from us. Any unspent balance held by the platform on your account remains yours.

5. Ownership and handover on termination

We say on our homepage that you own what we build. That is not marketing language, and it is the single most important part of this policy.

At the end of any engagement — whether it ends because the project is complete, because you cancelled, or because we did — you receive the following within fourteen days of the final date:

• Full administrative access to every account we set up or managed on your behalf — Google Ads, Google Business Profile, Meta Business Manager, CRM, email platform, analytics, and any other tool used in the engagement.
• All assets we produced for you — landing pages, creative files, campaign copy, automation workflows, chatbot configurations, dashboards, and source files where applicable.
• All documentation we created — standard operating procedures, training guides, prompt libraries, and any internal notes relevant to running what we built.
• A written handover summary describing what was delivered, where to find it, and who to contact at the platform level if you need help.

We do not hold assets, accounts, or access credentials hostage against unpaid invoices. If there is a genuine dispute about an outstanding invoice, we resolve it through the process in Section 7 — not by withholding your own property.

6. Chargebacks and payment disputes

If you are unhappy with something we have billed for, the fastest route to a resolution is to tell us directly. We read every email and we respond to every concern within two business days. Most billing questions are resolved in one conversation.

Initiating a chargeback with your bank or card issuer without first raising the concern with us creates significant cost and disruption on both sides, and is not how we prefer to resolve disagreements. If a chargeback is filed before we have had a chance to respond, we will provide the payment processor with the signed engagement agreement, invoices, delivery records, and written communications on file. Where a chargeback is upheld against us without merit, we reserve the right to recover the associated fees.

If we agree a refund is due, we do not require a chargeback to issue it. Ask us, and we issue it.

7. How we resolve disputes

Our first step is always a direct conversation. Email info@bluepeakinnovationllc.com or call +1 (916) 833-6427 and we will schedule a call within two business days. Most disagreements are the result of a misunderstanding about scope or expectations, and most of them resolve on that call.

If a direct conversation does not resolve the matter, both parties agree to attempt mediation with a neutral mediator in Sacramento County, California, before any formal legal action. Mediation costs are shared equally.

This policy and any engagement with BluePeak Innovations LLC are governed by the laws of the State of California. Any matters that cannot be resolved through mediation are subject to the exclusive jurisdiction of the state and federal courts located in Sacramento County, California. Nothing in this policy limits your rights under the California Consumer Legal Remedies Act or any other statutory rights that cannot be waived by agreement.

8. How to request a refund or cancel

Send an email to info@bluepeakinnovationllc.com with the subject line “Refund Request” or “Cancellation”, and include:

• Your business name and the name on the account
• The service or engagement you are referring to
• The reason for the request — in as much or as little detail as you want to share

We acknowledge every request within two business days and issue a written decision within ten business days. If we need more information to make a decision, we will say so in the acknowledgment.

BluePeak Innovations LLC · Sacramento, California

info@bluepeakinnovationllc.com · +1 (916) 833-6427

This policy is effective April 2026 and supersedes any prior refund or cancellation terms. BluePeak Innovations LLC reserves the right to update this policy; the version in effect on the date of your engagement applies to that engagement.

Legal note: This document is a business policy, not legal advice. It should be reviewed by counsel licensed in California before being published or incorporated into a contract, and tailored to your specific service agreements.